Who Does What, and Your Documents
MANÜ Telehealth provides your care. Medoura, run by CoFabri LLC, provides the technology it runs on.
Not for Emergencies
Messages and forms may not be read right away.
Full emergency notice
Do not use Medoura for an emergency or a condition requiring immediate attention.
Call 911 or go to the nearest emergency department.
For a suicide, self-harm, or mental-health crisis in the United States, call or text 988.
Messages, forms, intake submissions, refill requests, and other information may not be reviewed immediately.
MANÜ Telehealth
Your clinicians. They decide if you qualify, prescribe, and handle billing, refunds and your medical records.
Healthcare services are provided by the healthcare practice and licensed professionals identified during your onboarding process.
Medoura
The technology: these forms, your portal and sign-in. Medoura doesn't diagnose, prescribe, dispense or employ your provider.
Full statement on Medoura's role
Medoura is a technology platform owned and operated by CoFabri LLC.
Medoura is not a healthcare provider, medical practice, pharmacy, laboratory, or emergency service.
Medoura does not:
- diagnose or treat patients;
- prescribe or dispense medication;
- operate a pharmacy;
- employ or supervise your treating healthcare provider;
- decide whether you qualify for treatment; or
- make patient-specific clinical decisions.
Medoura Documents
The following documents govern your use of Medoura technology and explain Medoura's privacy practices.
Your Healthcare Practice
What else your practice may ask you to sign
Your healthcare practice is responsible for healthcare services and for the patient documents required for its services. Depending on the practice, service, medication, and your location, those documents may include:
- Notice of Privacy Practices;
- telehealth informed consent;
- treatment consent;
- medication-specific consent;
- compounded-medication disclosures;
- payment, subscription, cancellation, and refund terms;
- communications consent;
- parent or guardian consent;
- medical-record authorizations; and
- other state- or service-specific notices.
Medoura provides the technical system that may display, link, collect, or store evidence of those documents. Medoura does not determine whether a healthcare practice's patient documents are legally sufficient.
The practice may present additional documents during intake, checkout, treatment, follow-up, or another workflow.
Who to Contact
Details
For requests involving:
- medical records;
- corrections to clinical information;
- treatment information;
- a Notice of Privacy Practices;
- HIPAA access, amendment, restriction, or accounting rights;
- a provider or clinical complaint; or
- healthcare-practice privacy practices,
contact the healthcare practice identified above. Medoura may assist the practice as its technology provider but ordinarily does not decide those requests.
Details
Billing, refund, subscription, pharmacy, shipment, and fulfillment questions should be directed to the healthcare practice, merchant of record, pharmacy, or other responsible provider identified in your workflow or receipt.
Medoura may provide payment and communications technology but is not necessarily the merchant of record, healthcare provider, or pharmacy.
Details
Contact Medoura technical support only for issues such as:
- trouble opening a Medoura page;
- account access problems;
- one-time passcode or magic-link problems;
- a technical error;
- a page that is not loading; or
- another Platform malfunction.
Medoura technical support cannot provide medical advice, approve treatment, issue prescriptions, change a medication, interpret symptoms, or answer clinical questions.
Details
For questions about Medoura's own privacy practices, and for Medoura legal or privacy questions: CoFabri LLC / Medoura.
About the Box on the Sign-Up Form
It covers Medoura's Platform Access Terms and Privacy Policy only. It doesn't replace any consent MANÜ Telehealth asks for.
The full checkbox text
Before continuing through a Medoura-powered patient workflow, you may be asked to accept a checkbox similar to the following:
I agree to the Medoura Platform Access Terms and Privacy Policy. I understand that Medoura provides technology only and that healthcare services are provided by the healthcare practice identified in this workflow.
This checkbox does not replace any telehealth, treatment, medication, payment, communications, privacy, or other consent required by your healthcare practice.
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