This page explains Medoura's role, the documents that govern your use of Medoura technology, and where to find documents provided by your healthcare practice.
Medoura is a technology platform owned and operated by CoFabri LLC.
Medoura is not a healthcare provider, medical practice, pharmacy, laboratory, or emergency service.
Medoura does not:
Healthcare services are provided by the healthcare practice and licensed professionals identified during your onboarding process.
Do not use Medoura for an emergency or a condition requiring immediate attention.
Call 911 or go to the nearest emergency department.
For a suicide, self-harm, or mental-health crisis in the United States, call or text 988.
Messages, forms, intake submissions, refill requests, and other information may not be reviewed immediately.
The following documents govern your use of Medoura technology and explain Medoura's privacy practices.
These terms govern your access to Medoura-powered websites, forms, portals, accounts, and technology.
Explains the information Medoura collects, how it's used and disclosed, and Medoura's privacy rights and request procedures.
Explains the cookies and similar technologies used on Medoura websites and applications. Medoura does not use PHI or Consumer Health Data for targeted advertising.
Governs use of Medoura's public website at medoura.co.
Your healthcare practice is responsible for healthcare services and for the patient documents required for its services. Depending on the practice, service, medication, and your location, those documents may include:
Medoura provides the technical system that may display, link, collect, or store evidence of those documents. Medoura does not determine whether a healthcare practice's patient documents are legally sufficient.
The practice may present additional documents during intake, checkout, treatment, follow-up, or another workflow.
For requests involving:
contact the healthcare practice identified above. Medoura may assist the practice as its technology provider but ordinarily does not decide those requests.
For questions about Medoura's own privacy practices, email legal@cofabri.com.
Contact Medoura technical support only for issues such as:
Medoura technical support cannot provide medical advice, approve treatment, issue prescriptions, change a medication, interpret symptoms, or answer clinical questions.
Billing, refund, subscription, pharmacy, shipment, and fulfillment questions should be directed to the healthcare practice, merchant of record, pharmacy, or other responsible provider identified in your workflow or receipt.
Medoura may provide payment and communications technology but is not necessarily the merchant of record, healthcare provider, or pharmacy.
Before continuing through a Medoura-powered patient workflow, you may be asked to accept a checkbox similar to the following:
I agree to the Medoura Platform Access Terms and Privacy Policy. I understand that Medoura provides technology only and that healthcare services are provided by the healthcare practice identified in this workflow.
This checkbox does not replace any telehealth, treatment, medication, payment, communications, privacy, or other consent required by your healthcare practice.
For Medoura legal or privacy questions: CoFabri LLC / Medoura — email legal@cofabri.com.
Disclaimer
MANÜ Telehealth retains the right to recommend and collaborate with internal and/or external medical specialists for any patient. Rest assured, all patient information will be safeguarded in accordance with governing HIPAA rules and regulations. It's important to note that MANÜ Telehealth is not an internet pharmacy and does not dispense, ship, or distribute medications from our facility or website. Any and all medication prescribed by our doctors and/or associated medical professionals will be dispensed exclusively from a US 503A Pharmacy. All patients are expected to adhere to and follow all medical instructions and procedures provided by our doctors and should promptly contact us if they encounter any issues. Patients who are found to have submitted fraudulent information will be disqualified from participating in any health program offered by MANÜ Telehealth. Remember, any medication prescribed is solely intended for the patient's use and must not be transferred, distributed, modified, or used by any other individual(s). At MANÜ Telehealth, your health and wellbeing are our priority.