Version 1
Effective Date: July 26, 2026
Last Updated: July 26, 2026
These Patient Platform Access Terms and Technology Disclaimer (“Terms”) govern your access to and use of patient-facing websites, intake forms, portals, messaging tools, checkout features, account functions, and other technology provided through Medoura (collectively, the “Platform”).
Medoura is owned and operated by CoFabri LLC (“Medoura,” “we,” “us,” or “our”).
By selecting the required checkbox and continuing, you confirm that you have reviewed and agree to these Terms, including the individual arbitration and class-action waiver in Section 23.
Medoura provides software and administrative technology to healthcare practices.
Medoura is not a healthcare provider, medical practice, pharmacy, laboratory, manufacturer, seller of medication, or emergency service.
Medoura does not:
Healthcare services are provided by:
Healthcare Practice: Ziggy Telehealth LLC Patient-Facing Brand: MANÜ Telehealth
The healthcare practice and its licensed professionals are solely responsible for healthcare services, clinical decisions, prescribing, informed consent, follow-up, medical records, patient safety, and healthcare communications.
A patient-facing brand may assist with non-clinical operations but is not the healthcare provider unless expressly identified as the healthcare practice.
The Platform is not an emergency service, is not continuously monitored, and must not be relied upon for urgent or time-sensitive care.
Do not use the Platform as your only method to report chest pain, trouble breathing, stroke symptoms, severe allergic reaction, overdose, severe bleeding, suicidal thoughts, self-harm risk, or another urgent or emergency condition.
Call 911 or go to the nearest emergency department.
In the United States, call or text 988 for a suicide, self-harm, or mental-health crisis.
Submitting an intake, message, refill request, photograph, payment, document, or other information does not mean it has been received or reviewed by a healthcare professional.
The healthcare practice may require separate documents, including:
Those documents are issued by or on behalf of the healthcare practice or responsible merchant. These Terms govern Medoura technology only and do not replace any healthcare-practice notice, consent, authorization, payment term, or clinical document.
Available Medoura documents and healthcare-practice links may be reviewed through the Medoura Patient Legal and Privacy Center at /patient-legal.
You may use the Platform only if:
You must be legally capable of agreeing to these Terms.
You may not create or use an account for another person unless you are legally authorized to act for that person and the healthcare practice permits it.
If you act for another person, you represent that your authority is valid, current, and sufficient for each action you take.
You agree to provide accurate, current, complete, and non-misleading information, including information about your identity, contact information, current physical location, health history, medications, allergies, billing details, and consents.
You may not:
The healthcare practice and its providers may rely on the information you submit. You are responsible for promptly correcting material inaccuracies.
A mailing, billing, or shipping address is not necessarily your current physical location.
You are responsible for protecting your:
You may not:
Notify the healthcare practice or Medoura technical support promptly if you suspect unauthorized access or compromise of your account, device, email, telephone number, or authentication method.
Actions taken through your authenticated account may be attributed to you unless the circumstances reasonably indicate unauthorized access.
Creating an account, submitting an intake, completing a questionnaire, making a payment, receiving an automated status, or passing an administrative screening step does not guarantee:
The healthcare practice and its providers determine whether and how healthcare services are provided.
A provider may require additional information, identity or location verification, medical records, laboratory testing, telephone contact, an audio-video encounter, an in-person examination, or another step outside Medoura.
The Platform may use questionnaires, templates, routing rules, qualification logic, status labels, automated messages, reminders, flags, scores, summaries, or other workflow tools.
These features are administrative and technical tools. They do not independently:
An automated status may be incomplete, delayed, changed, or overridden by the healthcare practice or provider.
The healthcare practice or another authorized party may communicate through the Platform, email, SMS, telephone, voicemail, device notification, or another approved method.
Email, SMS, voicemail, and notifications may be viewed by anyone with access to your device, email account, telephone number, shared plan, or lock screen. Use contact information and device settings appropriate to your privacy preferences.
Electronic communications may be delayed, filtered, misdirected, intercepted, or not reviewed promptly. Do not use them for emergencies or other time-sensitive care.
Medoura technical support cannot provide medical advice, interpret symptoms or laboratory results, approve treatment, prescribe medication, change dosage, make clinical decisions, or resolve a healthcare-practice billing dispute unless expressly authorized to perform a limited administrative action.
Acceptance of these Terms does not by itself constitute consent to marketing, telemarketing, recurring charges, or communications for which separate consent is legally required.
Medoura may provide payment and checkout technology used by a healthcare practice, pharmacy, patient-facing brand, or other merchant.
The entity identified at checkout, in applicable payment terms, or on your receipt is responsible for the underlying transaction, including:
Medoura is not necessarily the merchant of record, seller, healthcare provider, pharmacy, or fulfillment provider.
Payment does not guarantee treatment, prescribing, pharmacy fulfillment, shipping, a refund, or a medical outcome.
Review all separate payment and subscription terms before authorizing a transaction. Direct billing, cancellation, refund, and charge disputes to the responsible merchant identified in the applicable workflow or receipt.
The Platform may connect with or support workflows involving pharmacies, laboratories, payment processors, communications providers, fulfillment companies, shipping providers, identity-verification services, form providers, and other third parties.
Independent third parties are responsible for their own products, services, availability, terms, privacy practices, security, decisions, acts, and omissions.
Medoura does not manufacture, compound, test, inspect, prescribe, dispense, package, label, ship, or guarantee medication or another medical product.
A link, integration, status, or transmission through the Platform does not mean that Medoura endorses, controls, verifies, or guarantees the third party.
Questions about medication, packaging, shipment, pharmacy operations, laboratory results, fulfillment, or third-party charges should be directed to the healthcare practice or responsible third party.
Medoura’s collection and use of information are described in the Medoura Privacy Policy at /legal/privacy-policy.
When Medoura processes patient information for a healthcare practice, Medoura generally acts as that practice’s service provider and, where HIPAA applies, its Business Associate.
The healthcare practice is responsible for:
For medical records, HIPAA rights, treatment information, clinical privacy matters, or amendment requests, contact the healthcare practice identified in your workflow.
Medoura may route a request to the healthcare practice or assist the practice as required by law or contract.
You may use the Platform only for lawful personal healthcare and related administrative purposes offered by the healthcare practice.
You may not:
Medoura may investigate suspected misuse and preserve relevant records.
You retain applicable rights in information and content you submit.
You grant Medoura a nonexclusive, worldwide, royalty-free right to host, copy, transmit, display, process, modify for technical formatting, and otherwise use submitted information as reasonably necessary to:
You represent that you have the right and authority to submit the information and authorize its use for these purposes.
Do not upload content that is unlawful, malicious, infringing, or unrelated to the healthcare-practice workflow.
Medoura and its licensors own the Platform, software, workflows, interfaces, designs, documentation, and related intellectual property.
Medoura grants you a limited, revocable, nonexclusive, nontransferable, and nonsublicensable right to use the Platform for your personal interaction with the healthcare practice.
No ownership rights are transferred.
You may not copy, modify, publish, sell, license, distribute, create derivative works from, commercially exploit, or use Medoura technology outside the limited permission granted by these Terms.
The healthcare practice and other applicable owners retain rights in their branding, patient documents, clinical content, and medical records.
The Platform may be unavailable, delayed, interrupted, inaccurate, changed, restricted, or discontinued.
Medoura does not guarantee:
Medoura may change the Platform or its features at any time.
When technology fails during a time-sensitive situation, contact the healthcare practice through another available method or seek appropriate urgent or emergency care.
Medoura or the healthcare practice may suspend, restrict, block, or terminate Platform access when reasonably necessary for:
To the maximum extent permitted by law, Medoura is not liable for exercising these rights.
Suspension or termination of Platform access does not by itself determine whether a provider-patient relationship has ended. Contact the healthcare practice about continuing care, prescriptions, records, payments, or transition.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
MEDOURA DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, QUIET ENJOYMENT, AND ERROR-FREE OPERATION.
MEDOURA DOES NOT WARRANT THAT THE PLATFORM WILL MEET YOUR NEEDS, BE UNINTERRUPTED OR COMPLETELY SECURE, PRESERVE ALL INFORMATION, CORRECT EVERY ERROR, OR PRODUCE A PARTICULAR CLINICAL, FINANCIAL, TECHNICAL, OR OTHER RESULT.
Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDOURA AND ITS AFFILIATES, OWNERS, MEMBERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, DEVELOPERS, VENDORS, LICENSORS, INSURERS, AND AGENTS (THE “PROTECTED PARTIES”) WILL NOT BE LIABLE FOR:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF MEDOURA AND THE PROTECTED PARTIES FOR ALL CLAIMS ARISING FROM OR RELATED TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
These exclusions and limits apply regardless of the legal theory asserted, even if a remedy fails of its essential purpose and even if a Protected Party was advised that damages were possible.
They do not apply to liability that cannot lawfully be excluded or limited.
The Protected Parties are intended third-party beneficiaries of the protections granted by these Terms. No Protected Party has personal liability for CoFabri LLC’s obligations solely because of that person’s relationship with Medoura or CoFabri LLC.
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Medoura and the Protected Parties from third-party claims, demands, investigations, proceedings, damages, judgments, settlements, penalties, liabilities, costs, and reasonable attorneys’ fees arising from:
Medoura may control the defense and settlement of an indemnified matter. You may not settle a matter affecting a Protected Party without Medoura’s prior written consent.
This section does not apply to ordinary good-faith patient mistakes and does not require indemnification where prohibited by law.
You agree that selecting a checkbox, selecting a continue button, using a one-time code, applying an electronic signature, or completing another approved electronic action may constitute your electronic acceptance, acknowledgment, authorization, or signature.
Medoura may record evidence reasonably necessary to document acceptance and protect the Platform, including:
Electronic records may be used as evidence of your actions and acceptance.
You may retain or download a copy of these Terms. Contact Medoura if you require an accessible copy.
Medoura may update these Terms to reflect changes in law, technology, services, security, or operations.
The “Last Updated” date identifies the current version.
Where required by law or reasonably appropriate, Medoura will provide notice or require renewed acceptance before a material change applies.
The version accepted at the time of a disputed action will govern that action unless applicable law requires otherwise.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO GO TO COURT, HAVE A JURY DECIDE A DISPUTE, OR PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION AGAINST MEDOURA.
Except for the exclusions below, any dispute or claim between you and Medoura or a Protected Party arising from or related to the Platform, these Terms, Medoura’s privacy or security practices, or Medoura’s technology will be resolved through binding individual arbitration.
This section applies only to disputes involving Medoura or a Protected Party. It does not govern a healthcare, professional-negligence, informed-consent, prescribing, treatment, medical-record, or other clinical claim against the healthcare practice, provider, pharmacy, laboratory, or another independent third party.
Before starting arbitration, the claimant must send a written notice describing the dispute and requested relief to legal@cofabri.com and allow thirty (30) days for a good-faith effort to resolve it.
The notice must include the claimant’s name, account email or telephone number, healthcare practice, a description of the claim, and the requested relief.
This requirement does not prevent either party from seeking urgent temporary injunctive relief. Any applicable limitations period is tolled during the thirty-day informal-resolution period to the extent permitted by law.
Arbitration will be administered by the American Arbitration Association (“AAA”) under its then-current Consumer Arbitration Rules, as modified by these Terms.
The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
Unless the parties agree otherwise, arbitration may occur by telephone, video conference, written submissions, or in the county where you reside.
The arbitrator may award any individual relief that a court could award under applicable law but may not combine claims or award relief for anyone other than the individual claimant.
Medoura will pay arbitration fees to the extent required by the AAA rules or applicable law. You will not be required to pay more than the filing fee you would have paid to file the claim in court, unless the arbitrator determines that your claim was frivolous or brought for an improper purpose.
Either party may:
A government agency may pursue any remedy available to it.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND MEDOURA AGREE THAT EACH MAY BRING A CLAIM ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, OR REPRESENTATIVE PROCEEDING.
The arbitrator may not combine claims involving different persons unless all parties agree in writing.
If a final court decision determines that this paragraph is unenforceable for a particular claim or requested remedy, that claim or remedy will proceed in court after all arbitrable matters are completed.
You may opt out of this arbitration section by emailing legal@cofabri.com within thirty (30) days after first accepting these Terms.
Your opt-out notice must include your full name, account email or telephone number, healthcare practice, and a clear statement that you reject the arbitration agreement in the Medoura Patient Platform Access Terms.
Opting out will not affect your Platform access or healthcare eligibility. An opt-out applies only to the person who submits it and does not opt out another account holder or patient.
Except for Section 23.E, if part of this arbitration section is unenforceable, it will be modified to the minimum extent necessary and the remainder will remain effective.
If the arbitration requirement is entirely unenforceable for a dispute, Section 24 will govern that dispute.
These Terms are governed by Florida law, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs Section 23.
Nothing in these Terms deprives you of a non-waivable consumer protection provided by the law of your state of residence.
For a dispute not subject to arbitration, and unless applicable law requires otherwise, any court proceeding against Medoura or a Protected Party arising from or related to the Platform or these Terms must be brought exclusively in the state or federal courts located in Broward County, Florida. You consent to their personal jurisdiction and venue.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES A TRIAL BY JURY FOR ANY DISPUTE NOT SUBJECT TO ARBITRATION.
These provisions do not govern claims against the healthcare practice, provider, pharmacy, laboratory, or another independent third party unless that party’s separate terms state otherwise.
You may not assign or transfer these Terms without Medoura’s prior written consent.
Medoura may assign these Terms and related rights and obligations to an affiliate, financing source, successor, purchaser, surviving entity, or entity formed to own or operate CoFabri LLC or Medoura.
If a provision is invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable while preserving its intent, and the remaining provisions will continue.
Medoura’s failure to enforce a provision is not a waiver.
No person other than the Protected Parties is a third-party beneficiary of these Terms.
These Terms, the Medoura Privacy Policy, and additional Medoura terms expressly presented for a Platform feature constitute the complete agreement governing your use of Medoura technology.
Healthcare-practice and merchant documents separately govern healthcare services, clinical consents, medical records, prices, subscriptions, cancellations, refunds, and underlying transactions.
Provisions that by their nature should survive will survive termination, including intellectual property, submitted-content permissions, disclaimers, liability limitations, indemnification, electronic records, dispute terms, and general provisions.
Headings are for convenience only. “Including” means “including without limitation.”
Support: https://cofabri.com/support
Use technical support for account access, page-loading, one-time-passcode, magic-link, or other Platform problems.
Email: legal@cofabri.com Privacy Request Form: Log into your account and use the Privacy/Data Requests option, or contact your telehealth provider directly.
For healthcare services, prescriptions, medical records, privacy notices, billing, refunds, pharmacy coordination, treatment questions, or clinical complaints, contact:
Healthcare Practice: Ziggy Telehealth LLC Clinical Contact: info@manutelehealth.com · +1 (786) 460-9055 Privacy Contact: info@manutelehealth.com · +1 (786) 460-9055 Billing Contact: info@manutelehealth.com · +1 (786) 460-9055